FAQs

Got Questions

  • WHAT IS SMASHMALLOW, ANYWAY?

    SMASHMALLOW is a premium snacking marshmallow made with Organic cane sugar and natural ingredients! SMASHMALLOW is a sweet pick-me-up for every-day, anytime-of-day and it allows a guilt-free indulgence at around 100 calories and less than 1 gram of fat on average per serving. One thing is for certain, this is no ordinary marshmallow!

  • general product information

    ARE SMASH PRODUCTS GOOD FOR ME? WHAT ARE THE BENEFITS?

    SMASHMALLOW, SMASHCRISPY, and SMASHGUMMY are designed to be mindful indulgences and treats. All are better-for-you reinventions of the classic American favorites and use organic cane sugar and natural ingredients. We think a huge benefit of any healthy eating plan is satisfying your sweet tooth without making too big of a sacrifice to your healthy lifestyle and allowing yourself to indulgence in a mindful way.

    ARE SMASH PRODUCTS A GOOD SNACK FOR MY KIDS? MY GRANDMOTHER?

    SMASHMALLOW and SMASHCRISPY are incredible alternatives to other sweet treats because of the better-for-you and natural ingredients. While it’s still considered an ‘indulgence,’ it’s comparatively much healthier than the same amount of ice cream, chocolate chip cookies, or brownies. For those looking to cut back on sugar in a serious way, SMASHGUMMY is designed to be a better-for-you alternative to traditional gummy candy and other treats -- and it contains only 3 grams of sugar per serving. If you’re going to incorporate sweets into your, your child’s or grandparent’s routine, SMASHMALLOW, SMASHCRISPY, and SMASHGUMMY are all great options. We always encourage you to consult your doctor or physician for any specific medical needs or diets.

    ARE SMASH PRODUCTS VEGAN?

    We strive to make the best products possible, but we’re just not comfortable with the adverse gastrointestinal effects of carrageenan (the only way we could make a fluffy vegan mallow), so sadly SMASH snacks are not vegan at this time. Are you a vegan R&D mastermind with an alternative on the tip of your tongue? We want to hear about it! Send us a note at: hello@smashmallow.com

    WHAT KIND OF GELATIN DO YOU USE?

    We use Certified Kosher non-GMO bovine gelatin to make our delicious snacks and treats.

    ARE SMASH PRODUCTS KOSHER?

    SMASH treats and snacks are not certified Kosher at this time, however we do use a certified Kosher gelatin source for all.

    I HAVE FOOD ALLERGIES. CAN I EAT SMASHCRISPY?

    SMASHCRISPY is produced at a certified nut-free facility on a certified gluten-free line. It is made without soy, corn, dairy, and egg ingredients. While our partners use best practices to clean and manage their facilities, we urge you to consider your own personal health situation before consuming our products. If you have questions that can’t be answered from our product descriptions or in this long, exciting list of FAQs, please ask us directly, via: hello@smashmallow.com.

  • About Smashmallow

    CAN I USE SMASHMALLOW LIKE OTHER MARSHMALLOWS?

    Absolutely! Although we bet you’ll never look back after having a Cookie Dough S’more, making your sweet potatoes or yams with Toasted Vanilla, or throwing a Cinnamon Churro into your hot cocoa or coffee! And remember those crispy rice treats you used to make? You can use SMASHMALLOW to make those too – or try our new SMASHCRISPY line of products! Just remember, SMASHMALLOW is a natural product, and as such - melts more quickly than a normal marshmallow. Please factor this into your culinary preparations.

    I HAVE FOOD ALLERGIES. CAN I EAT SMASHMALLOW?

    SMASHMALLOW is made without gluten, soy, corn, dairy, and egg ingredients and contains no nuts (with the exception of Coconut Pineapple, which contains coconut flavoring). Our SMASHMALLOW production line shares a facility with products that DO contain nuts, soy, eggs, wheat, and dairy. SMASHMALLOW DIPPED is produced on equipment that also processes milk, soy, and wheat, and in a facility that also processes peanuts and tree nuts. While our partners use best practices to clean and manage their facilities, we urge you to consider your own personal health situation before consuming our products. If you have questions that can’t be answered from our product descriptions or in this long, exciting list of FAQs, please ask us directly, via: hello@smashmallow.com.

  • About Smashcrispy

    I HAVE FOOD ALLERGIES. CAN I EAT SMASHCRISPY?

    SMASHCRISPY is produced at a certified nut-free facility on a certified gluten-free line. It is made without soy, corn, dairy, and egg ingredients. While our partners use best practices to clean and manage their facilities, we urge you to consider your own personal health situation before consuming our products. If you have questions that can’t be answered from our product descriptions or in this long, exciting list of FAQs, please ask us directly, via: hello@smashmallow.com.

  • About Smashgummy

    WHAT IS SMASHGUMMY?

    We are committed to offering permissibly indulgent treats made with the best natural and real ingredients available. Like all of our better-for-you products, SMASHGUMMY is made with organic cane sugar, is gluten-free and made with non-GMO ingredients. It's also a chance to RESHAPE YOUR SUGAR, featuring only three grams of sugar per serving and made without carrageenan, IMOs, stevia or other sugar alternatives.

    HOW IS SMASHGUMMY SWEETENED?

    When we decided to make a low-sugar treat, it was important for us to find the right balance of taste without compromise, which is why we’ve chosen to sweeten SMASHGUMMY naturally with organic cane sugar, rather than sugar alternatives or sugar alcohols and have worked within the recent FDA ruling on fibers and sugars to ensure the ultimate transparency of our label. In addition to organic cane sugar, SMASHGUMMY gets its sweetness from two naturally derived ingredients, Chicory Root Fiber and Allulose.

    WHAT IS CHICORY ROOT FIBER?

    Chicory Root Fiber, AKA Inulin, comes from chicory root and contains about 1/3 the calories of sugar! As an added bonus, it serves as a prebiotic, providing a food source for your beneficial gut bacteria. Studies show that Inulin can also increase your body's absorption of calcium and aid in appetite control.

    WHAT IS ALLULOSE?

    Allulose is a monosaccharide found in plants like raisins, figs, and jackfruit. It looks and tastes like sugar but contains 1/10 the calories - so virtually none! Check out www.allulose.org for more info.

    IS SMASHGUMMY KETO FRIENDLY?

    We believe in living life in balance and don't cater to any specific dietary regimen. That said, if you're looking to limit your carb intake, SMASHGUMMY is a friendly option as it contains 6-7 net carbs per serving.

    I HAVE FOOD ALLERGIES. CAN I EAT SMASHGUMMY?

    SMASHGUMMY is produced in a facility that is free from peanuts, tree nuts, dairy, soy, egg, and wheat. If you have additional questions, please reach out to us at hello@smashmallow.com.

  • ordering

    WHERE CAN I BUY SMASH PRODUCTS?

    SMASHMALLOW and SMASHCRISPY are available nationwide at select conventional, specialty, natural and convenience retailers. For a location nearest you, visit our store locator page. SMASHGUMMY is available on Amazon and will be rolling out to retailers nationwide soon! We urge you to buy direct from our retail partners, our Amazon store, or online at smashmallow.com for the best product possible as we are not able to guarantee product from unauthorized resale partners – specifically those found on Amazon.com. If you are experiencing a product quality issue, please send us a note at hello@smashmallow.com so we can ensure you have the most optimal snacking experience possible!

    HOW LONG AFTER I PLACE MY ORDER WILL I RECEIVE MY SNACKS?

    Since our sweet snacks aren’t made with preservatives, sometimes they get a little toasty during transit. That means we ship Monday-Wednesday, within 48 hours of receiving your order. To avoid a melted mallow mess upon receipt, we ship all of our orders in the warmer months with ice packs. If you’re wondering where your snacks are, just send us a quick note at: hello@smashmallow.com. You will receive an email with tracking as soon as your precious cargo leaves our warehouse!

    ARE YOU CURRENTLY ABLE TO SHIP TO MILITARY ADDRESSES (APO/FPO) OR ABROAD?

    Unfortunately, we cannot ship to APO or FPO addresses at this time and only ship within the 50 US states.

  • returns and exchanges

    WHAT IS YOUR RETURN POLICY?

    SMASH does not accept returns for any reason. If your order is incorrect or damaged in any way, please reach out to us at hello@smashmallow.com and we'll be happy to assist you.